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Privacy Policy

Effective: 23 July 2025
Hi Service Solutions (Pty) Ltd
Registration Number: 2022/317121/07

This Privacy Policy explains how Hi Service Solutions (“Hi Service”, “we”, “our”, or “us”) collects, uses, shares, and protects personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable data protection laws.

By using our website, you agree to the collection and use of information in line with this policy.

1. WHAT PERSONAL DATA WE COLLECT

We collect the following types of personal information:

  • Full name and surname
  • Email address
  • Mobile/phone number
  • Cookies and usage data (IP address, browser type, pages visited, etc.)
  • Any data voluntarily submitted through contact forms or order forms

2. PURPOSE FOR COLLECTING PERSONAL INFORMATION

We use your personal data to:

  • Provide and maintain our website and services
  • Respond to inquiries or requests submitted via our contact form
  • Process orders and deliver goods
  • Notify you of changes to our services or website
  • Improve website performance and user experience
  • Comply with applicable laws and regulatory requirements

3. LAWFUL BASIS FOR PROCESSING

In accordance with POPIA, we only collect and process personal data:

  • With your consent;
  • Where it is necessary for the performance of a contract;
  • To comply with a legal obligation;
  • Or when it is in our legitimate interest, provided your rights are not infringed.

4. RETENTION OF PERSONAL DATA

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, unless:

  • Retention is required by law, or
  • You have consented to extended retention.

During the retention period, we ensure your data is stored securely and confidentially.

5. YOUR RIGHTS UNDER POPIA

As a data subject, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of inaccurate data
  • Object to processing or direct marketing
  • Withdraw your consent at any time
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at: admin@hiservice.co.za

6. USE OF COOKIES

Our website uses cookies to:

  • Enable core functionality and security
  • Track website usage and visitor preferences
  • Improve your experience and site performance

You can set your browser to refuse cookies. Please note that disabling cookies may affect website functionality.

7. SHARING OF PERSONAL INFORMATION

We do not sell your personal information. We only share data with:

  • Third-party service providers who help us operate the website or fulfil services
  • Regulatory bodies, when required by law

All service providers are POPIA-compliant and contractually bound to protect your information.

8. DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data, including encryption, access control, and regular security audits. However, no system is completely secure and we cannot guarantee absolute protection.

9. CROSS-BORDER DATA TRANSFERS

If we transfer personal data across borders, we ensure adequate protection is in place as required by POPIA.

10. LINKS TO THIRD-PARTY SITES

Our website may link to external websites. We are not responsible for the privacy practices or content of third-party websites.

11. CHILDREN’S PRIVACY

Our services are not intended for users under the age of 18. We do not knowingly collect information from minors. If you believe we have collected such data, please contact us immediately.

12. DATA BREACH NOTIFICATION

In the event of a confirmed data breach, we will notify:

  • The Information Regulator
  • Affected individuals (where applicable)

13. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.

14. CONTACT US

If you have any questions or requests relating to your personal data, please contact:
Email: admin@hiservice.co.za
Phone: +27 21 492 8515
Address: First Floor, Talisman Strand Building, 267 Main Road, Strand, 7014, Cape Town, Western Cape

Hi Service Solutions (Pty) Ltd is committed to protecting your right to privacy in accordance with POPIA and responsible data governance.